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SHIPPING

Mr. Wood ships worldwide.

We guarantee:
FREE shipping on European orders over €100,00.
European orders under €100,00 are shipped at a flat rate of €5,00, with special rates for Slovakia (€4,00).
Non-European orders are shipped at a flat rate of €20,00.

Mr.Wood ships from Slovakia via Slovak Post service with Track & Trace service. The tracking number and URL will be send to you with the shipping confirmation.

Once we have received your order, we usually ship within 5 working days after the payment for your order has been received. We will do our best to maintain this timetable, however we are a small company and as our products are all hand-finished and therefore require some attention and time before we can send them to you it can happen that your order will take a bit longer to fulfil. In such case we will contact you with the timetable information. We send you an email when the order is fulfilled and dispatched.

Once we have received your order, it can take 1 – 2 working days to reach you.

Estimated transit time after dispatch:
Slovakia: 1-7 working days
European Union: 5-10 working days
International: 1-3 weeks, depends also on local customs office

RETURNS

We sincerely hope that you will enjoy the Mr.Wood products you’ve chosen but if you should be not happy with your order please contact us immediately. We will authorise your return and send you instructions for sending it back to us. We accept returns that have been send back to us 14 days from the delivery date. Please return the order to us in original condition and packaging. Postage costs for the return are covered by the customer. We recommend using registered mail for returns as we cannot be held liable for any lost in transfer. If you would like an exchange for another Mr.Wood product(s), contact us and we’ll arrange the exchange to your satisfaction. Refunds are sent after receiving the returned order and checking its condition according to this Return Policy. We will notify you about receiving your return, as well about approval of your claim by email. Based on the original payment method it can take some time (sometimes several weeks) before the refund appears in your account. Unfortunately we cannot refund or exchange sale items. Shipping costs and import fees are not refunded. Please note that returns that are shipped without paid duty (e.g. import fees when returning from outside of EU) will be refused until any fees are paid by the sender.

TAXES & IMPORT

Mr.Wood is not operated by a VAT-registered company, all prices displayed on the website are final. We are shipping form Slovakia, part of the EU, therefore for EU countries there are no import fees. In other countries the order may be subject to import tax and/or fees. As these fees vary, please contact your customs office for further details.

PRIVACY

We will never, ever share your information with any third party. We are committed to protecting your privacy and all the information you share with us. Transactions via PayPal are automatically encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 168-bits. Your credit card information is never stored. We offer the option to sign up to our newsletter or create an account at checkout. Information shared in these sign-ups is once again secure and won’t be shared with no one. Complete Privacy Statement can be found here. Complete Terms of Service can be found here.

COMPANY

Mr.Wood is a brand of Mr. Wood, s. r. o.

REGISTRY INFORMATION

Mr. Wood, s. r. o. Moskovska 21, 811 08 Bratislava, Slovakia
Company ID Number: 46655191
email: info@mrwoodshop.com